You may request a return within 30 calendar days after your order is delivered. To start a return, email service@vuzqorim.com with your order number and the reason for your request. Please wait for our return instructions before shipping the bag.

To qualify for a return, the bag must be unused, in the same condition in which you received it, and returned with its original packaging, tags, and any included accessories. Please include proof of purchase or your order number.

We may decline a return if the item shows signs of use, damage caused after delivery, missing components, or alterations that prevent us from accepting it under this policy. Your applicable statutory rights are unaffected.

1. Email service@vuzqorim.com within the return window.
2. Include your order number and a brief explanation.
3. Wait for our return instructions and the designated return address.
4. Pack the bag securely and send it using a trackable delivery service.

Please do not send a return to the business address listed below unless our customer care team specifically instructs you to do so.

For a change-of-mind return, you are responsible for return shipping costs. If we sent the wrong item or the bag arrived damaged or defective, contact us first so we can review the issue and provide the appropriate return or resolution instructions.

We recommend keeping your tracking number and shipping receipt until your return has been confirmed. Original shipping charges are generally not refundable unless required by law or the return results from our error.

Please inspect your order upon delivery. If your bag arrives damaged, defective, or different from what you ordered, email us within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging where relevant.

We will review the information and advise you of the available resolution, which may include a replacement or refund as appropriate.

If you would like a different style or color, contact us to check availability. The quickest option may be to return an eligible item and place a new order. Any exchange is subject to stock availability and the return conditions above.

Once your return arrives, we inspect it and notify you whether the refund is approved. For an approved return, we generally initiate the refund to your original payment method within 5–10 business days after receipt and inspection.

Your bank or payment provider may take additional time to display the funds in your account. We do not charge a restocking fee.

If we have confirmed your refund but it has not appeared, please check with your bank or payment provider first, as posting times vary. If you still need assistance, email service@vuzqorim.com with your order number.

If you need to cancel an order, contact us as soon as possible. We will try to cancel it before fulfillment begins. There is no cancellation fee for an order canceled before fulfillment. Once an order has shipped, please follow the return process if it is eligible.

This policy does not limit any rights you have under applicable consumer protection law. Where the law provides a different remedy or timeframe, the applicable legal requirement will prevail.