๐๐๐๐๐๐๐๐โข ยท Customer Care
How can we help?
Questions about a designer bag, an existing order, delivery, payment, a return, or a refund? Our customer care team is here to help.
Contact ๐๐๐๐๐๐๐๐โข using the details below. To help us respond efficiently, please include your order number when your message concerns a purchase.
Questions About an Existing Order
For help with your order status, delivery, tracking, or order details, email service@vuzqorim.com with your order number and the email address used at checkout.
Problems With Your Order
If your bag arrives damaged, an item is missing, or you receive an incorrect item, please contact us within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the bag and packaging where relevant.
Our team will review the information and let you know the appropriate next steps.
Before Returning an Item
Please email us before sending a bag back. We will review your request and provide return instructions and the designated return address. Do not automatically send returns to the registered business address shown below.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests that require an order investigation, shipping update, or additional information may take longer to resolve. Our customer service hours are 8:00 AM โ 10:00 PM Daily.
Business & Contact Information
Still have a question?
Email service@vuzqorim.com or call +86 4009107107. Please include your order number if your question is about a purchase.